Touch is the whole reason you bought a Catsights, so when it goes quiet it's genuinely frustrating — and it's worse when the picture is fine and only the touch is dead. The good news: the most common causes are quick fixes, and you can run through them in a few minutes. Here's the order we'd try.
1. Check the connection
Touch data travels on the same USB-C cable as the video. That's a good thing most of the time — one cable doing all the work — but it has a downside. A cable that's slightly loose can keep sending the picture while quietly dropping the touch data. So the first move is simple: unplug the cable from the hub, plug it back in, and make sure it's fully seated at both ends.
Also worth a look: extension hubs and adapters. If your cable runs through a dock or a hub in between, those often pass the video along fine but lose the touch data. If there's any adapter in the chain, try plugging the cable straight into the laptop and bypassing it.
2. Restart your computer
Sometimes the touch driver just gets stuck, and a restart clears it. This is especially common right after a macOS update — the system needs a moment to settle. So if touch died on you, give the computer a proper restart before digging any deeper. It sounds too simple to work, but it fixes a surprising number of cases.
3. Update or reinstall the Catsights app (Mac)
On a Mac, touch doesn't work without the Catsights app, and the app has to be turned on in two places: System Settings → Privacy & Security, under both Accessibility and Input Monitoring. If either one gets switched off, touch stops working with no warning.
And here's the sneaky part: a macOS update can quietly reset those permissions. After any system update, it's worth opening System Settings and checking that Catsights is still enabled in both lists. If it's there and toggled on but touch still won't respond, grab the latest version from catsights.com and reinstall — an update can sometimes leave the app in a weird state that a fresh install sorts out.
4. Test on a different device
Time to find out whether the problem is the display or the computer. Plug the Catsights into another laptop (or a supported phone or tablet) and see if touch works there. If it does, your display is fine — the issue is on the first computer, most likely a port, a permission, or the app. If touch doesn't work on the second device either, then it's the display or the cable, and that's a good moment to contact support.
5. Still stuck?
If you've worked through all of the above and touch is still dead, email us at catsights@catsights.com. Include your laptop model, your OS version, and which cable you're using — that combination usually lets us point you at the fix (or get a replacement on the way) with the first reply.